Privacy Policy

Last updated: March 2026

1. Data Controller

The data controller for vgtray.fr is Equinox, a sole proprietor based in France. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable French data protection laws.

2. Data We Collect

We collect the following personal data when you use our services:

• Email address — to deliver license keys and order confirmations
• Discord username — to provide customer support
• IP address — for security purposes (fraud prevention and rate limiting)

We do not collect or store any payment card details, bank account information, or other financial data. All payment processing is handled by Stripe, which operates under its own privacy policy.

3. How We Use Your Data

Your personal data is used exclusively for the following purposes:

• Processing and delivering your orders
• Sending transactional emails (order confirmations, license keys)
• Preventing fraud and ensuring platform security
• Providing customer support when requested

4. Third-Party Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is only shared with payment processors (Stripe) strictly for the purpose of completing your transaction.

5. Cookies

We use only essential session cookies required for the proper functioning of the Site (authentication, cart state). We do not use tracking cookies, analytics cookies, or any third-party advertising cookies.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above, or as required by applicable law. Order records are kept for accounting and legal compliance purposes.

7. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of your personal data
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure — request deletion of your personal data
• Right to restriction — limit how we process your data
• Right to data portability — receive your data in a structured format

To exercise any of these rights, please contact us through our support page.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.